I wanted to write this to you as a huge "Thank You" for making this home purchase so seemless, worry-free and pleasant. Since our first conversation on the phone, your professionalism and pleasantness has made me feel extremely comfortable at making such a huge purchase over the phone.
Hi Venice
As I mentioned in my text earlier this morning, the signed papers and checks to move the process further should arrive today. But, before the house arrives and I get super busy getting the installation completed, I wanted to write this to you as a huge "Thank You" for making this home purchase so seemless, worry-free and pleasant. Since our first conversation on the phone, your professionalism and pleasantness has made me feel extremely comfortable at making such a huge purchase over the phone.
The one quality of yours that stands above all during this process is RESPONSIVENESS. I had talked to 2 other home dealers prior to calling you. One, in Yuma, was friendly and helpful and I had planned to buy from him. I had even driven down to see him in person to assure him that I was a serious buyer but would have many questions because the manufactured home world was new to me. But, as I had additional questions (none of which were more than I asked you), his responsiveness dropped off. That's when I decided to call other dealers, even if they were much farther away. I expected the distance to be a problem if I needed to visit the dealer but I was willing to accept that rather than deal with someone who did not show me the respect a customer deserves.
As a retired Program Management Engineer for a defense contractor, I have been directly involved in writing and negotiating many contracts, large and small. My takeaway from my experience is that "clear, honest and timely communication" is key to both sides being satisfied in any negotiation. Both buyer and seller deserve to be treated with respect. No one side superior to the other. These qualities are what I felt existed between you and I as we discussed my home purchase and I thank you for it and am confident these will continue throughout this process.
In addition to you being very responsive to my questions, It was obvious that you listened well as your answers were on point to the questions I asked and not overly bloviating with more information than I needed.
Additionally, your actions to reach out to transport people and other subcontractors to give me an idea of additional costs I will incur as part of my purchase, made me even more confident that you were a salesperson with extensive knowledge and skill in the home buying process.
THANK YOU for all that you have done for me. The process is not done yet and I am glad to have you as my professional support as the home purchase/delivery continues. It was my good fortune to have decided to call your dealership when I did.
Thank you
Steve Riccardi
